711bet Privacy Policy

Information We Collect

711bet collects personal information that is necessary to operate a safe, compliant, and high-quality online betting platform for players in Bangladesh and other supported markets. We only collect data that serves a specific, legitimate purpose, and we do not collect data beyond what is reasonably required for those purposes.

The categories of personal data we collect from players include the following:

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a user under 18 has provided personal data to 711bet, we will take immediate steps to close the account, delete the data, and return any deposited funds to the verified source. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

How We Use Your Information

711bet processes your personal data only for clearly defined purposes. We rely on one or more of the following legal bases when processing your information: fulfilment of a contract (your account agreement with us), compliance with legal obligations, our legitimate business interests, or your explicit consent where required.

• Account creation and management: We use your identity and contact data to create and maintain your 711bet player account, verify your identity, and manage your account settings and preferences.
• Processing transactions: Financial data is used exclusively to process deposits, withdrawals, and bonus credits to your account. 711bet does not store full payment credentials beyond what is required for transaction matching and fraud prevention.
• Age and identity verification: We are obligated to verify that all players are aged 18 or above. Verification documents are processed for this purpose and for anti-money laundering (AML) compliance checks.
• Customer support: Communications data (chat transcripts, emails) is used to provide effective customer support, resolve disputes, and improve our service quality.
• Responsible gaming monitoring: Usage and betting pattern data is analysed to identify players who may be at risk of problem gambling. This enables us to apply responsible gaming measures proactively and in accordance with our Responsible Gaming policy.
• Security and fraud prevention: Technical data (IP address, device fingerprint, session data) is used to detect and prevent fraud, unauthorised account access, money laundering, and other prohibited activities.
• Platform improvement: Aggregated and anonymised usage data is analysed to understand how players interact with 711bet, which helps us improve game selection, platform performance, and user experience.
• Marketing communications: If you have opted in, we may use your contact data to send you personalised promotions, bonus offers, and news about 711bet. You can withdraw your marketing consent at any time through your account settings.
• Legal compliance: We process and retain certain data categories to comply with applicable financial regulations, AML obligations, fraud reporting requirements, and any lawful requests from competent authorities.

Sharing and Disclosure of Data

711bet does not sell, rent, or otherwise commercially transfer your personal data to third parties. We share your information only in the specific circumstances described below, and only to the extent strictly necessary for each purpose.

• Payment processors and financial partners: To complete your deposit and withdrawal transactions, we share the minimum necessary financial data with your chosen payment provider (e.g., bKash, Nagad, Rocket, Upay, or your bank). These partners process data under their own privacy policies and are independently responsible for compliance with applicable data protection standards.
• Identity verification providers: We use specialist third-party KYC (Know Your Customer) service providers to assist with identity and document verification. These providers receive only the specific data required for verification and are contractually prohibited from using it for any other purpose.
• Game content providers: Live casino, slots, and other game content on 711bet is delivered by third-party software providers such as Pragmatic Play, Evolution Gaming, and others. These providers may receive technical session data (e.g., anonymised player session ID, game outcomes) as part of game delivery. They do not receive your name, contact details, or financial information.
• Fraud prevention and security partners: We share technical data (IP address, device identifiers) with specialist fraud detection services to identify and prevent suspicious activity, account takeover attempts, and financial crime.
• Legal and regulatory authorities: 711bet will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or regulatory obligation. We will notify affected players of such disclosures where we are legally permitted to do so.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 711bet's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such change in data controller before your data is transferred and before any new privacy policy applies to you.

All third-party partners who process personal data on behalf of 711bet are required to handle that data securely, use it only for the stated purpose, and comply with applicable data protection obligations. We conduct due diligence on data processors before engaging them and review those arrangements periodically.

Cookies and Tracking Technologies

711bet uses cookies and similar tracking technologies (such as web beacons and local storage objects) to enhance your experience on our platform, maintain your login session, and collect aggregate data about how the platform is used. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

Most web browsers allow you to manage cookies through your browser settings. You can configure your browser to block all cookies, to prompt you before accepting cookies, or to delete cookies after each session. Please note that disabling essential or security cookies will impair your ability to use 711bet and may prevent you from logging in or completing transactions.

711bet does not use third-party advertising cookies and does not participate in cross-site tracking or retargeting programmes. Analytics data collected via cookies is aggregated and anonymised before analysis and is never used to identify individual players.

Data Security and Storage

711bet implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security programme is reviewed and updated regularly to address evolving threats and industry best practices.

• Encryption in transit: All data transmitted between your browser or device and the 711bet platform is encrypted using TLS (Transport Layer Security) with a minimum of 256-bit encryption strength.
• Encryption at rest: Sensitive personal data stored on 711bet servers (including identity documents, financial records, and password hashes) is encrypted at rest using industry-standard encryption protocols.
• Access controls: Access to personal data within 711bet is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories required for their specific role. All internal data access is logged and audited.
• Password security: Player account passwords are stored as salted cryptographic hashes. 711bet staff cannot view your password in plain text and will never ask you for your password via any communication channel.
• Two-factor authentication: 711bet supports two-factor authentication (2FA) for player accounts. We strongly recommend enabling 2FA in your account security settings for an additional layer of protection.
• Penetration testing: 711bet engages third-party security specialists to conduct regular penetration tests and vulnerability assessments of our platform infrastructure.
• Data breach response: In the event of a data breach that poses a risk to your rights and freedoms, 711bet will notify affected players without undue delay, explain the nature of the breach, and describe the steps taken to mitigate its impact.

Player data is stored on secure servers. Data may be transferred to and processed in jurisdictions outside Bangladesh where our technology partners or data processors operate. Any such international data transfers are conducted under appropriate safeguards to ensure that your data receives a level of protection equivalent to that provided under applicable data protection law.

Your Privacy Rights

As a 711bet player, you have a number of rights in relation to your personal data. We are committed to facilitating the exercise of these rights promptly and without unnecessary barriers. To exercise any of the rights listed below, please contact our support team at [email protected] with the subject line "Privacy Rights Request" and a description of your specific request.

• Right of access: You have the right to request a copy of all personal data that 711bet holds about you. We will provide this information in a clear, structured format within a reasonable timeframe following identity verification.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it. Minor corrections (such as updating a phone number) can be made directly in your account settings.
• Right to erasure: In certain circumstances, you have the right to request the deletion of your personal data. This right is subject to limitations where we are required to retain data to comply with legal obligations (e.g., AML record-keeping requirements) or to resolve ongoing disputes.
• Right to restrict processing: You may request that we restrict the processing of your personal data in specific circumstances, such as where you contest the accuracy of the data or where you have objected to processing pending verification of our legitimate grounds.
• Right to data portability: Where processing is based on your consent or on a contractual relationship, you have the right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another service provider.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests, in which case we will cease processing unless we can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before the withdrawal.

711bet will respond to all verifiable privacy rights requests within 30 days of receipt. In cases of complexity or high volume of requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We may need to verify your identity before processing a privacy rights request to ensure we do not disclose data to an unauthorised party.

Data Retention Policy

711bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, financial, and reporting obligations. When data is no longer required, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures.

Following the applicable retention period, personal data is securely deleted from active systems. Certain anonymised or aggregated data may be retained indefinitely for statistical purposes, as this data cannot be used to identify any individual player.

If you close your 711bet account voluntarily, your active account data will be deactivated immediately. The underlying records will be retained for the periods specified above to satisfy legal and regulatory obligations, after which they will be permanently deleted. You will receive confirmation of your account closure and information about the data retention period at the time of closure.

Changes to This Privacy Policy

711bet may update this Privacy Policy from time to time to reflect changes in our data processing practices, changes in applicable law or regulation, or improvements in how we communicate our privacy commitments to players. The current version of this Privacy Policy is always accessible at 711bet.vu/privacy-policy.

When we make material changes to this Privacy Policy — that is, changes that meaningfully affect how we collect, use, or share your personal data — we will notify registered players by email to the address on their account and by a prominent notice on the 711bet platform. The notification will be issued at least 14 days before the updated Privacy Policy takes effect, giving you time to review the changes.

Continued use of the 711bet platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a change to this Privacy Policy, you may close your account before the effective date of the change by contacting [email protected]. We will process your account closure and any pending withdrawal in accordance with the Privacy Policy version in effect at the time of your request.

For a complete picture of your rights and obligations as a 711bet player, please also review our Terms & Conditions and our Responsible Gaming policy, both of which are available on this website. These documents together form the full framework governing your relationship with the 711bet platform.